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Terms & Conditions 


  • Eyebrow consultations are compulsory. Consults for eyebrows are $70.00 and you will receive full reshape, tint & trim of your brows. We will talk about the cosmetic tattoo procedure and answer all your questions. 

  • Consultation for lips it's also compulsory.​

  • After the consultation, when booking for the procedure a non-refundable 50% booking fee is required to secure your appointment. Please remember, this is NON-REFUNDABLE in case of a cancellation and change of mind.

  • In the event of rescheduling your cosmetic tattooing appointment with more than 3 business days, your booking fee will be held as a credit to be used for another cosmetic tattoo appointment only. The amount is not to be used for any other services in-store, products or gift vouchers. 

  • The information given during consultation is confidential and will not be viewed by the third party, however, the artist assumes no liability in case of giving false information.

  • If any circumstances change between the period of the consult x the day of your appointment that has not been discussed on the consultation, you must inform us straight away, failing to provide us with any important information can cause on the cancellation of your appointment and lost of booking fee.


  • ​COVID-19 has certainly changed the way we do things, so please if you feel unwell you need to reschedule your appointment, normal 48 cancellation policy still apply.

  • If you are required to isolate you will be exempt from normal T&C's at this point, we will kindly ask for proof of self-quarantine instructions. Deposits still non-refundable, your deposit will be kept for a future appointment.


  • A cancellations for a cosmetic tattoo, will occur on lost of the booking fee, we understand that unforeseen circumstances may arise, however, due to the length reserved for the appointment we need to enforce fair standards. We do not offer refunds for change of mind.

  • In case of a cancellation of your cosmetic tattoo appointment, the booking fee paid cannot be used towards any other service, products and gift vouchers offered in studio/ or online.

  • If you need to reschedule your cosmetic tattooing appointment, please note we need 3 business days, this its a long appointment slot that we have reserved just for you, re-filling the spot under short notice is not always possible.

  • In case of a cancellation with more than 3 business days notice, we do offer the option of passing the credit paid for your booking fee to a friend or family member, valid for the maximum period of 3 (three) months. The future client is subject to a consultation prior and to cover the cost of such in order to access the suitability for the procedure. We do not take responsibility to availability of our staff.

  • If the period of time allowed for the credit to be passed onto another person exceeds 3 (three) months, due to the client failing  to comply with the timeframe, the credit will be forfeited.

  • In case of rebooking your appointment for a cosmetic tattoo, a 50% booking fee needs to be made prior.

  • Any cancellations for other services (excluded cosmetic tattoo) made in less than 48h. will occur in a 50% cancellation fee or loss of booking fees. Please note the percentage charged is equivalent to all services you were booked.

  • From Jan/2021 for all appointments made in store, you will be required to pay for 50% of the total value of your future appointment. Please note that for online bookings you will also be required to pay 50% deposit of total value.

  • Running late may occur of cancellation of your entire appointment causing lost of deposit or future charges. Please understand that we work with very busy schedules to try to accommodate all clients, try to notify us as soon as any unexpected delays. 

  • No call/No show - Please try to notify us if you can't turn up to your appointment, no showing up and no contact afterwards will result in no future bookings.


  • Despite using the best quality pigments available on the market, the pigment is absorbed differently due to differences in the skin quality/characteristics; there is no warranty for the treatment success. Depending on the skin structure, it should be noted that changes in the colour intensity are possible, also certain areas might fade easier than others. Additional treatments can be required. The minimum/maximum duration for this type of procedure cannot be determined with certainty, nor can the warranty be given on performed treatment. 


  • You must be 18 years old (NO EXCEPTIONS).

  • No serious health issues.

  • Pregnant or Breastfeeding.

  • Clients prone to Keloid scarring.

  • Taking Acne medications.

  • Prone to cold sores (Notify us first)

  • Clients that are considered not suitable for the procedure accessed by the professional either physical or psychological reasons will be refused to go ahead with cosmetic tattoo. 

*Please note, the conditions listed above are the most frequent cases, you might not be suitable for the treatment for other conditions not listed but they will be addressed on consultation.


Waxing is not recommended for those who are using:

  • Roaccutane (During and after discontinuing the medication up to 12 months).

  • Retin-A

  • Tazorac 

  • Differen

  • Azelez

  • Topical Antibiotics 

  • Who have had a recently chemical exfoliation peel, microdermabrasion or had injectables within 2 weeks prior. 


  • Skin condition around the eye area (Eczema. Dermatitis, Psoriasis).

  • Conjunctivitis 

  • Recent Eye infection 

  • Recent Eye Surgery

  • Very sensitive eyes - Watery eyes 

  • Stye 


  • Currently Inflamed Acne lesions

  • Skin cancer on the face 

  • Active cold sores

  • Uncontrolled Diabetes

  • Dermatitis

  • Open Skin Lesions

  • Prescription Retinol

  • Taking Roaccutane or discontinued within less than 6 months.

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